Why is it important to use plain language over codes when communicating with the public?

Using plain language when communicating with the public is vital because it ensures clarity and understanding for those who may not be familiar with agency jargon or specific codes used in law enforcement communications. Ensuring that information is conveyed in a straightforward and easily understandable manner helps prevent confusion and fosters better communication between the public and emergency services. This approach is especially important since many individuals may not have the context or training to interpret specialized language or codes, which could lead to miscommunication during critical situations.

The emphasis on clarity means that all parties involved can comprehend the information being relayed, which is particularly crucial during emergencies where timely and accurate information is essential for a proper response. By avoiding technical jargon and codes, telecommunicators enhance the overall effectiveness of communication, building trust and ensuring that the public feels included in the conversation.