Which communication skill is essential for a telecommunicator?

Listening and questioning skills are essential for a telecommunicator because they form the foundation of effective communication in critical and often high-pressure situations. A telecommunicator must actively listen to callers to understand their needs, gather accurate information, and respond appropriately. This involves not only receiving verbal information but also interpreting tone, urgency, and emotional content.

Additionally, questioning skills are vital to elicit further details, clarify uncertainties, and ensure that nothing is overlooked. The ability to ask precise and relevant questions can help extract important information that may be crucial for dispatching services or providing assistance. Overall, strong listening and questioning skills enable telecommunicators to perform their duties more effectively, ensuring that they can assist callers adequately and facilitate appropriate responses from emergency services.