What should telecommunicators do if they receive conflicting information during a call?

When telecommunicators receive conflicting information during a call, it is crucial for them to verify that information before proceeding. This approach ensures that any responses or actions taken are based on accurate and reliable data, which is essential for effective emergency response. By confirming the conflicting details, telecommunicators can better assess the situation, provide appropriate assistance, and relay accurate information to first responders.

Gathering additional information or clarifying the details helps to mitigate potential risks associated with misunderstandings and miscommunications in critical situations. Ultimately, this verification process supports the safety of both the responders and the public they serve, emphasizing the importance of fact-checking in high-pressure environments.