What must telecommunicators do after recognizing a caller is suffering from a mental illness?

When a telecommunicator recognizes that a caller is suffering from a mental illness, it is imperative to communicate the relevant information to the responders. This step is crucial because responders need a comprehensive understanding of the situation to provide appropriate care and support. Details such as the caller's state of mind, any expressed intentions of self-harm or harm to others, and other observable behaviors can significantly affect how first responders approach the situation.

By relaying this information, telecommunicators enable responders to prepare adequately for the unique challenges presented by a mental health crisis, ensuring that the correct resources and personnel are dispatched. This approach promotes safety and effective intervention while upholding the telecommunicator's role in public safety and support.

Immediate transfer of a call without providing context, hanging up to avoid complications, or trying to provide counseling over the phone do not align with the best practices in crisis intervention. These actions could worsen the situation or leave the caller without necessary assistance and support.