What is an example of the active listening technique used in communication?

Reflective or mirroring is a key technique in active listening that involves restating or paraphrasing what the speaker has said in order to clarify understanding and convey that you are engaged in the conversation. This technique allows the speaker to feel heard and understood, which can enhance communication and build rapport. When you mirror the speaker's words or sentiments, it shows that you are processing the information and are empathetic to their feelings.

This method encourages deeper discussions, as it allows the speaker to expand on their thoughts and feelings. It also helps in clarifying any misunderstandings or unclear points in the conversation. Active listening is essential for effective communication, especially in telecommunication roles, where understanding the nuances of a situation can significantly impact the outcome of emergency responses or support provided.