What is a common method for telecommunicators to manage stress during calls?

Practicing deep-breathing techniques to remain calm is a widely recognized method for managing stress, especially in high-pressure environments like telecommunications. Deep breathing allows telecommunicators to regulate their physiological responses to stress by promoting relaxation through controlled breathing patterns. This technique can help reduce anxiety and improve focus, enabling telecommunicators to respond more effectively and maintain a clear mind while managing emergency situations or high-stress calls.

On the other hand, ignoring emotional responses may lead to increased stress levels and burnout, as it does not provide an effective way to cope with the emotional demands of the job. Taking frequent breaks can be beneficial but may not be feasible or practical after every call, especially in a high-demand environment where calls come in back-to-back. Delegating calls to other staff members can help reduce individual stress, but it may not be applicable in every scenario and could affect call handling efficiency. Hence, practicing deep-breathing techniques is a well-rounded approach to immediate emotional regulation during calls.